Refund

Refund Policy

Use this guide from getrata to review returns, exchanges, and refunds.

What getrata customers should know about exceptions
Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Our approach at getrata to refund timing
Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

What getrata customers should know about condition of returns
Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Details from getrata on eligibility
We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

getrata: support
For return or exchange assistance, contact Support@getrata.shop or 502-290-5592.

What getrata customers should know about order problems
When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Our approach at getrata to starting a request
When requesting a return or exchange, contact us at Support@getrata.shop before sending the item. Once the request is approved, getrata will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Merchant Information
Business name: getrata
Brand name: getrata
Email: Support@getrata.shop
Phone: 502-290-5592
Physical address: 140 N 4th St, Louisville, Kentucky, 40202, United States